The Australian Communications and Media Authority’s, NBN consumer experience: Households and businesses—the end-to-end journey report details the results of research commissioned by the ACMA to investigate the experience of households and small and medium-sized businesses moving to and using services delivered over the National Broadband Network (NBN).
This report contains detailed analysis of both households and businesses, following a snapshot of findings for households published in March 2018.
The research focused on the experience of consumers who had migrated to services delivered over the NBN in the 12 months prior to the research fieldwork—that is, those who began using their new services between:
- November 2016 and December 2017 for households
- January 2017 and February 2018 for businesses
Release date
August 2018
