The Consumer Protections Code and other laws protect your rights
Your rights as a telco customer
You have rights if you're a customer with a mobile phone, landline or internet connection. Telcos have to follow the rules that protect you.
What can we help you with?
The maximum timeline for telcos to connect or repair your landline
Customers with disability or an illness are among those who can access special service
Telco services are critical – your provider must help keep you connected
Urgent connection and repair services for landline customers with serious medical conditions
If you can’t pay your bill on time, contact your telco to ask for help
Your telco may cut your service if you don’t pay bills or you exceed ‘fair use’
There are industry rules to protect telco customers in financial hardship
Use these resources to raise awareness about how telco customers having difficulty with their bills can get help.
