Your rights as a telco customer

The Consumer Protections Code and other laws protect your rights

The maximum timeline for telcos to connect or repair your landline

Customers with disability or an illness are among those who can access special service

Urgent connection and repair services for landline customers with serious medical conditions

If you can’t pay your bill on time, contact your telco to ask for help

Your telco may cut your service if you don’t pay bills or you exceed ‘fair use’

There are industry rules to protect telco customers in financial hardship

Use these resources to raise awareness about how telco customers having difficulty with their bills can get help.