As a telco, you are responsible for knowing and following the phone number rules.
Telco rules for managing phone numbers
Customers can usually keep their phone numbers when changing telcos
A fee applies to certain numbers every year
Update the industry database with customer information
Find out who can access the numbers database
The ACMA has made new rules for the telecommunications industry, in the event of a major network outage.
ACMA has been reviewing three instruments to ensure the rules remain fit for purpose in a changing telecommunications environment.
Subsidiaries of Singtel Optus Pty Limited (Optus) have paid penalties totalling more than $12 million.
