We may give an infringement notice under the Do Not Call Register Act 2006, Spam Act 2003, Telecommunications Act 1997, Broadcasting Services Act 1992, Telecommunications Regulations 2001 and Radiocommunications Regulations 1993.
Read more about infringement notices for telcos.
We have developed a guide to explain our approach to giving an infringement notice.
Infringement notices
| Company/individual | Description | Date | Media release |
|---|---|---|---|
| Telstra Limited | Failing to comply with requirements on the emergency call person under the Telecommunications (Emergency Call Service) Determination 2019. | November 2024 | Telstra pays $3 million penalty for Triple Zero outage |
| Subsidiaries of Singtel Optus Pty Limited | Failing to comply with requirements in the Telecommunications (Emergency Call Service) Determination 2019. | November 2024 | Optus pays $12 million penalty for Triple Zero outage |
| Commonwealth Bank of Australia | Sending marketing emails and SMS without consent and without a functional unsubscribe facility. | August 2024 | Commonwealth Bank pays $7.5m for more spam breaches |
| Pizza Pan Group Pty Ltd trading as Pizza Hut Australia | Sending marketing emails without consent, without contact details and without a functional unsubscribe facility. | April 2024 | Pizza Hut Australia pays $2.5 million penalty for spam |
| Telstra Limited | Failing to send a subsection 11(4) notification to a customer (or the customer’s authorised representative) immediately after using an identity authentication process for subsection 11(2), and either prior to, or immediately after, undertaking the first high-risk customer transaction in the course of an interaction. | March 2024 | Telstra penalised $1.5m for scam rule breaches |
| Southern Phone Company Limited | Failing to comply with requirements in the Telecommunications (Consumer Complaints Handling) Industry Standard 2018. | March 2024 | Southern Phone pays $244,000 penalty for inadequate complaints handling |
| Luxottica Retail Australia Pty Ltd | Sending marketing emails without consent and without a functional unsubscribe facility. | February 2024 | Luxottica pays $1.5m penalty for spam breaches |
| Medion Australia Pty Ltd | Failing to confirm that the person requesting a high-risk customer transaction is the customer or the customer’s authorised representative, by using an applicable identity authentication process, prior to undertaking the first high-risk customer transaction during a high-risk customer interaction. | October 2023 | Medion pays $259,000 penalty for breaches of anti-scam rules |
| Ticketek Pty Ltd | Sending marketing emails and SMS without consent. | October 2023 | Ticketek pays $500,000 penalty for repeat spam breaches |
| Telnyx Australia Pty Ltd |
Failing to give customer data to the Integrated Public Number Database (IPND) and failing to undertake adequate identity checks for its prepaid mobile customers. Failing to undertake adequate identity checks when porting customers’ mobile numbers from other telcos. |
September 2023 | Telnyx breaches anti-scam and public safety rules |
| Kmart Australia Ltd | Sending marketing emails without consent. | September 2023 | Kmart pays $1.3m penalty for spam breaches |
| Uber Australia Pty Ltd | Sending marketing emails without consent and without a functional unsubscribe facility. | September 2023 | Uber pays $412,500 penalty for spam |
| DoorDash Technologies Australia Pty Ltd | Sending marketing emails and SMS without consent and without a functional unsubscribe facility. | August 2023 | DoorDash penalised $2 million for spam breaches |
| Seven Network (Operations) Ltd | Providing prohibited gambling promotional content during a live sporting event. | August 2023 | Seven breaches online gambling advertising rules |
| Tyre and Auto Pty Ltd trading as mycar Tyre & Auto | Sending marketing emails and SMS without consent and without a functional unsubscribe facility. | June 2023 | mycar Tyre & Auto penalised $1m for spam breaches |
| Commonwealth Bank of Australia | Sending marketing emails and SMS without consent or without a functional unsubscribe facility. | June 2023 | Commonwealth Bank penalised $3.55 million for spam breaches |
| Entain Pty Ltd | Acceptance of online in-play sports bets in contravention of the Interactive Gambling Act 2001 | April 2023 | Entain penalised for online in-play bets |
| Noah Rose trading as BetDeluxe | Sending marketing emails and SMS without consent, without contact details of the sender or without a functional unsubscribe facility. | January 2023 | BetDeluxe pays $50,000 spam penalty |
| Investbybit Pty Ltd trading as Binance Australia | Sending marketing emails without consent and without a functional unsubscribe facility. | November 2022 | Binance Australia pays $2 million penalty for spam breaches |
| Latitude Finance Australia | Sending marketing emails and SMS without consent and without a functional unsubscribe facility. | July 2022 | Latitude Finance pays $1.55m penalty for spam breaches |
| Exetel Pty Ltd | Breach of clause 10.4 of the Telecommunications Consumer Protections Code C628:2019. The ACMA issued an Infringement Notice to Exetel Pty Ltd for breaching the TCP Code. | July 2022 | ACMA takes action against seven telcos for failing to submit TCP Code compliance statements |
| The Wine Group Pty Ltd | Sending marketing SMS without consent. Making telemarketing calls to numbers on the Do Not Call Register without consent, not ending the call immediately when asked and not providing required information to call recipients upon request. |
May 2022 | The Wine Group pays $200,000 for spam and telemarketing breaches |
| Telstra Corporation Limited | Breaching an ACMA direction to comply with billing accuracy rules in the Telecommunications Consumer Protections Code 2019 by not being able to provide, verify and demonstrate accuracy of bills to customers | April 2022 | Further billing errors cost Telstra more than $2.2 million in refunds and penalties |
| Sportsbet Pty Ltd | Sending marketing emails and SMS without consent or without a functional unsubscribe facility | March 2022 | Unlawful spam costs Sportsbet $3.7 million in penalties and refunds | ACMA |
| Phoenix Securities Pty Ltd | Sending marketing emails without consent | December 2021 | ACMA tackles illegal financial services marketing | ACMA |
| Information Support Australia Pty Ltd | Making telemarketing calls to numbers on the Do Not Call Register without consent | October 2021 | ACMA penalises financial services telemarketer $100,000 for unlawful calls |
| Kalkine Pty Limited | Making telemarketing calls to numbers on the Do Not Call Register without consent | May 2021 | Crackdown on financial services marketing: Kalkine companies pay $350,000 penalty |
| Telco First Pty Ltd | Sending marketing SMS without consent, without identifying the sender or without a functional unsubscribe facility | March 2021 | Telco First pays $79,800 penalty for spam text messages |
| Kogan Australia Pty Ltd | Sending marketing emails without a functional unsubscribe facility | January 2021 | Kogan breaches Australian spam laws |
| Woolworths Group Limited | Sending marketing emails after consent was withdrawn and without an unsubscribe facility | June 2020 | Woolworths pays million-dollar penalty for spamming |
| Green Sales Pty Ltd | Making telemarketing calls to numbers on the Do Not Call Register without consent, not ending the call when asked and not providing information at the start of the call | May 2020 | Queensland solar provider Green Sales given $50,400 penalty |
| Grand Group Pty Ltd | Making telemarketing calls to numbers on the Do Not Call Register without consent | March 2020 | Solar telemarketing complaints halved |
| Suntech Solar (trading as Ausuntech Energy) Pty Ltd | Making telemarketing calls to numbers on the Do Not Call Register without consent | February 2020 | Solar telemarketing complaints halved |
| Singtel Optus Pty Limited | Sending marketing emails and SMS after consent was withdrawn and without an unsubscribe facility | January 2020 | Optus pays $504,000 for spamming Australians |
| Wyndham Destinations Asia Pacific Pty Ltd | Making telemarketing calls to numbers on the Do Not Call Register without consent and not ending the call immediately when asked | January 2020 | Wyndham Destinations pays $159,600 for telemarketing breaches |
| Oneflare Pty Ltd | Sending marketing SMS without consent | November 2019 | Oneflare pays $75,600 infringement notice for spamming |
| 1st Energy Pty Ltd | Not having adequate contractual arrangements in place with call centres | October 2019 | ACMA finds Energy Deal and 1st Energy in breach of telemarketing laws |