Status
Submissions now public
- 1Consultation opened17 Sep 2024
- 2Consultation closed20 Oct 2024
- 3Submissions published24 Oct 2024
On this page
Key documents
The issue
There are currently no rules for the way telco providers must communicate with customers about outages.
We are proposing an industry standard that makes carriers give information to customers and stakeholders during an outage.
Details are in the consultation paper in the key documents box. A copy of the draft Telecommunications (Customer Communications for Outages) Industry Standard 2024 is also available.
Have your say
We welcome your feedback about the proposals in this consultation.
Click on the 'Upload submission' button at the top of this page to send us your views.