Skip to main content

Proposed Telecommunications (Customer Communications for Outages) Industry Standard 2024

We are consulting on the proposed Telecommunications (Customer Communications for Outages) Industry Standard 2024.

Status
Submissions now public
Days remaining 0 of 34 days
Closed
  • 1

    Consultation opened

    17 Sep 2024
  • 2

    Consultation closed

    20 Oct 2024
  • 3

    Submissions published

    24 Oct 2024

Key documents

The issue

There are currently no rules for the way telco providers must communicate with customers about outages. 

We are proposing an industry standard that makes carriers give information to customers and stakeholders during an outage. 

Details are in the consultation paper in the key documents box. A copy of the draft Telecommunications (Customer Communications for Outages) Industry Standard 2024 is also available.

Have your say

We welcome your feedback about the proposals in this consultation.

Click on the 'Upload submission' button at the top of this page to send us your views. 

Back to top
ONLINE ENQUIRY