On this page
We can help with
- information about content rules and standards for television and radio and advice about how to make a complaint
- advice on how to stop receiving unwanted marketing texts or emails (spam) and information about how to make a complaint
- information about gambling advertising rules
- information on which online gambling services are legal
- advice about what causes TV and radio reception and interference
- investigating some types of interference to TV, radio and licensed radiocommunications
- assist with appeals for when an application for VAST has been rejected
- radio licences
- how to comply with product labelling standards
- advice on the obligations of broadcasters and telecommunication service providers
- information on how we check cablers and product labelling
- investigating reports of non-compliance with telecommunications customer cabling and devices requiring the Regulatory Compliance Mark (RCM).
Things we don't do
- take complaints about social media or scams
- fix TV antennas or provide satellite TV access
- take complaints about phone charges or bills
- register cablers
- take complaints about TV or radio ads
- manage TV reception or outages.
Who can help you?
These organisations may help with some of your questions:
Advertising Standards - if you need to complain about advertising
The Telecommunications Industry Ombudsman - complain about phone billing or charges
TV and Radio Broadcasters - first point of call for complaints about content or advertising
VAST - to apply for satellite TV access
Do Not Call Register - to add your number to the register
ScamWatch - for information and complaints about scams
Cabling Registrars - train and register cablers
ACCC Australian Competition and Consumer Commission - for complaints about phone and internet services