Internet publications

Telemarketing calls in Australia

Investigates the consumer experience of telemarketing calls in Australia

Report on the review of the captioning obligations in the Broadcasting Services Act 1992

This 2017 report was given to the Minister for Communications as part of a review of the captioning rules for TV services.

Update to the Australian radiofrequency spectrum plan

Update to the Australian Radiofrequency Spectrum Plan

Summary of and response to submissions

December 2016

Data-driven marketing practices: Australian industry participants survey results

Presents the results of a survey examining data-driven marketing practices and trends

Data-driven marketing practices: Australian industry participants survey results

Presents the results of a survey examining data-driven marketing practices and trends

Migrating to the NBN: The experience of Australian consumers

Presents results of research examining Australians’ experience of migration to NBN services

Migrating to the NBN: The experience of Australian consumers

Presents results of research examining Australians’ experience of migration to NBN services

Reconnecting the customer—Tracking consumer outcomes: 2016 update (RTC2)

Tracks the effectiveness of 2012 changes to the TCP Code and other outcomes of our Reconnecting the Customer inquiry

Reconnecting the customer—Tracking consumer outcomes: 2016 update (RTC2)

Tracks the effectiveness of 2012 changes to the TCP Code and other outcomes of our Reconnecting the Customer inquiry