We put in place rules for telcos to follow that protect you as an NBN customer.
Your telco must give you the right information before you buy an NBN plan
Learn the way telcos must deal with your NBN complaints
Your telco must ensure you aren't left without a working internet connection
Your telco must test that your new NBN service is working without any problems
How to deal with problems you are having with the NBN
The ACMA has released a first-of-its-kind telco customer complaints handling report.
The revised draft Telecommunications Consumer Protections (TCP) Industry Code has been published today for public consultation.
The ACMA has released new research revealing current trends and developments in the Australian media and communications sectors.
