We put in place rules for telcos to follow that protect you as an NBN customer.
Your telco must give you the right information before you buy an NBN plan
Learn the way telcos must deal with your NBN complaints
Your telco must ensure you aren't left without a working internet connection
Your telco must test that your new NBN service is working without any problems
How to deal with problems you are having with the NBN
Telstra Limited has paid a $394,380 penalty for failing to make required internet line speed checks while migrating customers.
The ACMA has directed Kangaroo Telecom Pty Ltd (trading as Telsim) to comply with the current provisions of the TCP Code.
The ACMA has released a first-of-its-kind telco customer complaints handling report.
