Proposal to vary the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022

Current protections under the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022 have led to a significant drop in fraudulent high-risk customer transactions, with mobile number fraud reports decreasing by nearly 70% from 2021 to 2023.

We are proposing changes to support innovation, better protect vulnerable people and provide further clarity to the telecommunications sector. They include:

• introducing passkeys as an efficient ID check
• allowing accredited digital ID services to be used as a primary ID check
• changing how biometrics can be used enhancing record keeping and privacy requirements for telcos.

A consultation paper outlining the variations and the draft instrument (with proposed changes marked up) are available under ‘Key documents'.

Use the ‘Make a submission’ button at the top of this page to upload your submission. Details for submissions by post can be found in the paper.