Compliance updates

• wagering providers not following the technical requirements for customer data. 
• inadequate processes for the opening and closing of accounts.
• how providers manage error responses from the Register.
• providers relying on previous information about a customer’s registration status. 

BetStop – the National Self-Exclusion Register compliance update – November 2023

• the concerning number of marketing complaints, including about affiliate marketing. 
• wagering providers not checking inactive accounts.
• how providers treat previously self-excluded individuals.

BetStop – the National Self-Exclusion Register compliance update – September 2023

• processes that could result in marketing breaches.
• providers infrequently checking their customers against the register, and the consequences.