As a telco, you are responsible for knowing and following the phone number rules.
Telco rules for managing phone numbers
Customers can usually keep their phone numbers when changing telcos
A fee applies to certain numbers every year
Update the industry database with customer information
Find out who can access the numbers database
The ACMA has directed Kangaroo Telecom Pty Ltd (trading as Telsim) to comply with the current provisions of the TCP Code.
The ACMA has released a first-of-its-kind telco customer complaints handling report.
The revised draft Telecommunications Consumer Protections (TCP) Industry Code has been published today for public consultation.
