As a telco, you are responsible for knowing and following the phone number rules.
Telco rules for managing phone numbers
Customers can usually keep their phone numbers when changing telcos
A fee applies to certain numbers every year
Update the industry database with customer information
Find out who can access the numbers database
Telco customers will be better informed during network outages under new rules made by the ACMA.
A new report has revealed the rankings of Australian telcos when it comes to customer complaint handling performance metrics.
The ACMA has released its preliminary views on options for the future use of spectrum licences that support communications services across Australia.
