The Australian Communications and Media Authority (ACMA) has strong concerns about the impact of yesterday’s prolonged Optus outage on access to Triple Zero services by its customers.
The ACMA has commenced an initial assessment to investigate Optus’ compliance with rules requiring telecommunications carriers to ensure that emergency calls are successfully carried from each telecommunications provider to the Emergency Call Person (Telstra). These activities will take time and the ACMA will make a public statement in due course.
With its network restored, Optus is required to conduct welfare checks on people who have tried calling Triple Zero during a significant network outage if they were unable to connect to Triple Zero. The ACMA will be seeking information from Optus about its compliance with these rules shortly.