Telco performance and the Universal Service Obligation

The CSG Standard has timelines to connect and fix landline services

If a mass outage occurs, carriers may not have to compensate customers

All telcos have to meet the USO to protect customer access to broadband and voice services

Telstra has to follow the framework to protect the quality of their landline network

As a condition of its licence, Telstra gives everyone reasonable and equal access to payphones