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Action on content complaints and investigations: October to December 2024

On this page
Accessed broadcast matters We completed 45 assessments
Commenced investigations Our assessments led to 11 investigations
Finalised invetigations We finalised 7 investigations
Breach finding There were 4 investigations with breach findings

Assessments

The co-regulatory framework is set out in the Broadcasting Services Act 1992. It gives broadcasters the chance to respond to – and resolve – all complaints about alleged breaches of broadcasting codes before we get involved. 

If the complainant:

  • has been to the broadcaster and isn’t satisfied with the response
  • has not received a response

we assess their complaint to decide if we investigate.

We also look at all complaints that allege a breach of licence conditions and standards.

Assessment decisions

Action on content complaints Sep to Dec 24 assessment decisions

 

Assessment decisions by sector

Action on content complaints Sep to Dec 24 assessment decisions by sector

 

Investigations finalised

Action on content complaints Sep to Dec 24 investigations finalised

 

Investigations finalised by sector

Action on content complaints Sep to Dec 24 investigations finalised by sector

 

Average time taken to finalise closed investigations, as at 31 December 2024

Action on content complaints Sep to Dec 24 ave time taken

 

 

Finalised investigations

The table below shows finalised broadcasting investigations and the relevant provisions. Breaches found are shown in bold and links to investigation reports are in the first column.

Investigation number

Date of broadcast / Broadcaster

Description

Provisions investigated
The Community Radio Broadcasting Codes of Practice 2008 & Schedule 2 of the BSA 

 

BI-693

 Community Radio Albury Wodonga Cooperative Society Ltd (2REM)

Representing the community interest

Community participation in operations

Community participation in programming

Editorial decisions affecting the content and style of overall station programming are not influenced by program or station sponsors

 
  • No breach of paragraph 9(2)(b) of Schedule 2 to the BSA.
  • No breach of paragraph 9(2)(c)(i) of Schedule 2 to the BSA.
  • No breach of paragraph 9(2)(c)(ii) of Schedule 2 to the BSA.
  • No breach of Code 6.4 of the Community Radio Broadcasting Codes of Practice 2008.

BI-694

 Community Radio Endeavour Warrnambool Inc (3WAY) Time limit on sponsorship announcements
  • Breach of paragraph 9(3)(b) of Schedule 2 to the BSA [time limit on sponsorship announcements].

BI-698

 Blue Mountains Public Broadcasting Society Inc (2BLU) Prohibition on Advertising
  • Breach of paragraph 9(1)(b) of Schedule 2 to the BSA [prohibition on advertising].
The Commercial Television Industry Code of Practice 2015 (revised 2018) 

BI-690

23 May 2023

Channel Seven Perth Pty Ltd

Accuracy

Impartiality
  • No breach of clause 3.3.1 (present material facts accurately).
  • No breach of clause 3.4.1 (present news fairly and impartially).
Schedule 2 of the BSA 

BI-697

20 June 2024

Channel Seven Adelaide Pty Ltd [Seven]

 Captioning
  • Breach of subsection 130ZZA(4) in Part 9D of the Broadcasting Services Act 1992 [which requires a commercial television licensee to comply with the Standard].
  • Breach of paragraph 7(1)(o) of Schedule 2 to the Broadcasting Services Act 1992 [licence condition requiring compliance with applicable provisions of Part 9D of the Broadcasting Services Act 1992].

Please note: Two investigation reports that were finalised in this quarter will not be published for privacy reasons. 

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Data file: Action on content complaints and investigations October to December 2024
Last updated: 18 February 2025
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