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Action on content complaints and investigations: July to September 2024

Accessed broadcast matters We completed 32 assessments
Commenced investigations Our assessments led to 2 investigations
Finalised invetigations We finalised 3 investigations
Breach finding There were 2 investigations with breach findings

Assessments

The co-regulatory framework is set out in the Broadcasting Services Act 1992. It gives broadcasters the chance to respond to – and resolve – all complaints about alleged breaches of broadcasting codes before we get involved. 

If the complainant:

  • has been to the broadcaster and isn’t satisfied with the response
  • has not received a response

we assess their complaint to decide if we investigate.

We also look at all complaints that allege a breach of licence conditions and standards.

Assessments

Action on content complaints Jul to Sep 24 assessments

 

Assessment decisions by sector

Action on content complaints Jul to Sep 24 assessment decisions

 

Investigations finalised

Action on content complaints Jul to Sep 24 investigations finalised

 

Investigations finalised by sector

Action on content complaints Jul to Sep 24 investigations finalised by sector

 

Average time taken to finalise closed investigations, as at 30 September 2024

Action on content complaints Jul to Sep 24 average time taken

Finalised investigations

The table below shows finalised broadcasting investigations and the relevant provisions. Breaches found are shown in bold and links to investigation reports are in the first column.

Investigation number

Date of broadcast / Broadcaster

Description

Provisions investigated

Schedule 2 of the BSA 

BI-678, BI-680 and BI-681

3 August 2023

Radio 2GB Sydney Pty Ltd (2GB)

 

Disclosure announcement 

Contents of register 

Keeping commercial agreements

  • Breach of subsection 10(2) [disclosure announcement] of the Standard. 
  • Breach of section 13 [contents of register] of the Standard 
  • Breach of section 15 [licensee must keep commercial agreements] of the Standard.
  • Breach of paragraph 8(1)(b) [comply with standards] of Schedule 2 to the BSA.

The ACMA has issued a remedial direction following this investigation.

BI-678, BI-680 and BI-681

2 August 2023 and 28 August 2023

Radio 3AW Melbourne Pty Ltd (3AW)

Disclosure announcement 

Contents of register 

 

  • Breach of subsection 10(2) [disclosure announcement] of the Standard.
  • Breach of section 13 [contents of register] of the Standard.
  • Breach of paragraph 8(1)(b) [comply with standards] of Schedule 2 to the BSA.

The ACMA has issued a remedial direction following this investigation.

BI-678, BI-680 and BI-681

Radio 4BC Brisbane Pty Limited (4BC) Contents of register 
  • No breach of section 13 of the Broadcasting Services (Commercial Radio Current Affairs Disclosure) Standard 2022
  • No breach of the licence condition at paragraph 8(1)(b) of Schedule 2 to the Broadcasting Services Act 1992
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