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Action on content complaints and investigations: January to March 2024

Accessed broadcast matters We completed 32 assessments
Commenced investigations Our assessments led to 5 investigations
Finalised invetigations We finalised 0 investigations
Breach finding There were 0 investigations with breach findings

Assessments

The co-regulatory framework is set out in the Broadcasting Services Act 1992. It gives broadcasters the chance to respond to – and resolve – all complaints about alleged breaches of broadcasting codes before we get involved. 

If the person complaining:

  • has been to the broadcaster and isn’t satisfied with the response
  • has not received a response

we assess their complaint to decide if we investigate.

We also look at all complaints that allege a breach of licence conditions and standards.

Assessment decisions

Action on content complaints Jan-Mar 24 assessment decisions

 

Assessment decisions by sector

Action on content complaints Jan-Mar 24 decisions by sector

 

Average time taken to finalise investigations, as at 31 March 2024

Action on content complaints Jan-Mar 24 ave time taken

 

Finalised investigations

We did not finalise any investigations this quarter. 

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