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Action on content complaints and investigations: April to June 2024

Accessed broadcast matters We completed 52 assessments
Commenced investigations Our assessments led to 2 investigations
Finalised invetigations We finalised 4 investigations
Breach finding There were 4 investigations with breach findings

Assessments

The co-regulatory framework is set out in the Broadcasting Services Act 1992. It gives broadcasters the chance to respond to – and resolve – all complaints about alleged breaches of broadcasting codes before we get involved. 

If the person complaining:

  • has been to the broadcaster and isn’t satisfied with the response
  • has not received a response

we assess their complaint to decide if we investigate.

We also look at all complaints that allege a breach of licence conditions and standards.

Assessment decisions

Action on content complaints Apr to Jun 24 assessment decisions

 

Assessment decisions by sector

Action on content complaints Apr to Jun 24 decisions by sector

 

Investigations finalised

Action on content complaints Apr to Jun 24 investigations finalised

 

Investigations finalised by sector

Action on content complaints Apr to Jun 24 finalised by sector

 

Average time taken to finalise closed investigations, as at 30 June 2024

Action on content complaints Apr to Jun 24 ave time taken

 

Finalised investigations

The table below shows finalised broadcasting investigations and the relevant provisions. Breaches found are shown in bold and links to investigation reports are in the first column.

 

Investigation number

Date of broadcast / Broadcaster

Description

Provisions investigated

Schedule 2 of the BSA 

BI-683

N/A

Southern Cross Television (TNT9) Pty Ltd

Allegation about a lack of quality captioning
  • Breach of subsection 130ZZA(4) in Part 9D of the Broadcasting Services Act 1992
  • Breach of paragraph 7(1)(o) of Schedule 2 to the Broadcasting Services Act 1992
The Community Radio Broadcasting Codes of Practice 2008

BI-674

N/A 

Highland FM 107.1 
Co-operative Limited

 

Allegation of failing to encourage community participation in the service
  • 9(2)(c)(i) of Schedule 2: encourage participation in operations
The Commercial Television Industry Code of Practice 2015 (revised 2018)

BI-682

28 May 2023

Channel Seven Sydney Pty Ltd

 

Allegation that a program promotion for an episode of 7News Spotlight inaccurately presented the complainant as a representative of 'Big Tobacco' 

 

  • Breach of clause 3.3.1 [accuracy] of the Commercial Television Industry Code of Practice 2015 (revised in 2018)

Note: At the time of publishing, we are considering enforcement action, including the potential publication of the investigation report, for one of the finalised investigations in this quarter. This report will be updated if required. 

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