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We looked into 365 enquiries and complaints |
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We completed 6 investigations into 27 gambling sites |
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We found 24 breaches of the Interactive Gambling Act 2001 (IGA) |
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We issued 4 formal warnings |
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We referred 52 websites to internet service providers for blocking |
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We made one referral to the Department of Home Affairs for inclusion on the Movement Alert List (MAL) |
Consumer awareness campaigns
We started a consumer awareness campaign on 19 February 2024. This will continue through to June 2024. The campaign includes a short educational video that aims to:
- alert consumers to the risks and lack of protections when using illegal offshore gambling sites
- raise awareness that the offshore gambling sites on offer to Australians are provided illegally.
The campaign also directs consumers to information on our website about illegal gambling operators and the risks involved.
Learn more about protecting yourself from illegal gaming and wagering services.
Enquiries and complaints
Of the 365 enquiries and complaints we received, 332 (91%) were valid complaints that we could investigate under the IGA.
Over the quarter, we received 86 complaints and 15 enquiries in January; 129 complaints and 8 enquiries in February; and 117 complaints and 10 enquiries in March.
Make a complaint about a service you think is illegal.
Investigations
We completed 6 investigations that involved 27 gambling sites. We found one or more breaches of the IGA in 5 investigations. There were 24 findings of breaches:
- 19 for providing a prohibited interactive gambling service to Australian customers
- 5 for providing an unlicensed regulated interactive gambling service to Australian customers.
Types of breaches
Enforcement and disruption action
We issued 4 formal warnings to providers:
- Rust Clash Entertainment Ltd for providing a prohibited interactive gambling service (Clash.gg).
- Hollycorn N.V. for providing prohibited and unlicensed regulated interactive gambling services (Lucky7even, 50 Crowns, Rockwin and Bitdreams).
- Libergos Limited for providing prohibited and unlicensed regulated interactive gambling services (Lucky7even, 50 Crowns, Rockwin and Bitdreams).
- Rabidi N.V. for providing prohibited and unlicensed regulated interactive gambling services (Mr Pacho and Casino Infinity).
We made one referral to the Department of Home Affairs for inclusion on the MAL.
Website blocking
We have continued website blocking of services found in breach of the IGA. The majority are casino-style services offering games like blackjack, roulette, poker and slots. A number of the sites also provided wagering services without an Australian licence. It is an offence to provide or advertise these types of services to customers in Australia.
We blocked the following 52 websites. These relate to illegal gambling services, and include alternate sites set up to evade the blocks:
- 2neon54.com
- 50crowns.com
- 7bitcasino9.com
- betandplay3.com
- bitdreams.com
- bitdreams1.com
- burancasino4.com
- casinia1.com
- casinoinfinity.com
- casinorocket2.com
- clash.gg
- cleopatracasino1.com
- fastpay-casino56.com
- fezbet1.com
- goldenbet.com
- heapsofwins.com
- hell888.com
- ignition231.com
- jackpotjill.info
- justcasino1.com
- kingjohnnie.live
- letsluckyau.com
- lucky7even.com
- luckydreams5.com
- mrpacho1.com
- n1bet3.com
- natiocasino9.com
- neospin4.com
- nomini2.com
- playzilla1.com
- rickycasino6.com
- rocknreels5.com
- rockwin.io
- rockwin1.io
- rockwin2.io
- rockwin3.io
- royalreels3.com
- sgcasino.com
- slotspalace1.com
- spicyjackpots.com
- spinago9.casino
- spinbetter.com
- sportaza2.com
- stellarspins.online
- thepokies84.net
- thepokies85.net
- viperspin.net
- wazamba1.com
- wildfortune24.io
- yoju1.casino
- zetcasino1.com
- zotabet.com.
See the full list of websites that we have blocked.