Action on interactive gambling: April to June 2021

Of the 179 enquiries and complaints we received, 163 (91%) were valid complaints that we could investigate under the IGA.

Make a complaint about a service you think is illegal.

We completed 30 investigations that involved 25 gambling sites and apps. We found one or more breaches of the IGA in 26 investigations. There were 40 findings of breaches:

• 29 for providing a prohibited interactive gambling service to Australian customers.
• 2 for providing an unlicensed regulated interactive gambling service to Australian customers.
• 8 for advertising a prohibited and/or unlicensed regulated interactive gambling service in Australia.
• One for providing, or offering to provide, credit to Australian customers or facilitating or promoting the provision of credit by third parties.

Types of breaches

Learn more about protecting yourself from illegal gaming and wagering services.

We raise awareness of the IGA and make sure people are following it. To do this, we work with many different bodies. These include:

• international and national regulators
• licensing authorities
• service providers
• sporting and racing bodies
• other federal government agencies.

We continued our consumer awareness campaign, which ran from March to April, and again in June 2021. It aimed to:

• Alert consumers to the risks and lack of protections when using illegal offshore gambling sites.
• Raise awareness that the offshore gambling sites on offer to Australians are provided illegally.  

The campaign directed consumers to information on our website. This included details about online gambling services, legal operators and the risks of using illegal gambling providers.

We have continued website blocking of services found to be in breach of the IGA.