46 broadcasting matters assessed
19 investigations commenced
40 investigations finalised
31 investigations with breach findings
Quarterly highlights
The ACMA enforces captioning obligations on commercial, national and subscription television services. They are required to meet captioning targets and the Captioning Quality Standard, safeguards that ensure viewers who are deaf or hard of hearing can have meaningful access to television.
With an estimated one in six Australians suffering from some degree of hearing loss, captioning makes television meaningful to them by presenting what is being said in text and describing sound effects.
Broadcasting complaints and investigations
The ACMA considers every complaint it receives and assesses whether to investigate the complaint.
Broadcasting complaints
Investigations commenced/declined by broadcast sector
Investigations finalised
Investigations finalised by broadcast sector
Broadcasting: average time taken to finalise closed investigations as at 31 March 2018
Provisions investigated
The ACMA receives and investigates complaints about a wide variety of licence conditions, program standards and codes of practice. Broadcasting codes of practice investigations commonly assess a broadcast against more than one provision of the relevant code.
The following table shows finalised investigations that considered provisions of the various codes of practice. Breaches during this period are shown in bold.
| Investigation number | Broadcaster | Provisions investigated |
|---|---|---|
| Provisions of the national broadcaster (ABC and SBS) codes | ||
| BI-347 | Australian Broadcasting Corporation |
|
| BI-360 | Australian Broadcasting Corporation |
|
| BI-396 | Australian Broadcasting Corporation |
|
| BI-397 | Australian Broadcasting Corporation |
|
| BI-398 | Australian Broadcasting Corporation |
|
| Provisions of the Commercial Television Industry Code of Practice 2015 | ||
| BI-403 | Channel Seven Perth Pty Ltd |
|
| Provisions of the Broadcasting Services Act 1992 | ||
| BI-361 | WIN Television TAS Pty Ltd |
|
| BI-362 | Midwest Radio Network Pty Ltd |
|
| BI-364 | Creative Broadcasters Ltd |
|
| BI-365 | Broken Hill Television Pty Limited |
|
| BI-366 | Spencer Gulf Telecasters Pty Limited |
|
| BI-367 | Tasmanian Digital Television Pty Ltd |
|
| BI-368 | West Digital Television No.2 Pty Ltd |
|
| BI-369 | WIN Television SA Pty Ltd |
|
| BI-370 | WIN Television Griffith Pty Ltd |
|
| BI-371 | Mildura Digital Television Pty Ltd |
|
| BI-372 | WIN Television SA Pty Ltd |
|
| BI-373 | West Digital Television Pty Ltd |
|
| BI-374 | West Digital Television No.3 Pty Ltd |
|
| BI-375 | West Digital Television No.4 Pty Ltd |
|
| BI-376 | Imparja Television Pty Ltd |
|
| BI-377 | Southern Cross Communications Pty Limited |
|
| BI-378 | Australian Capital Television Pty Ltd |
|
| BI-379 | West Digital Television No.2 Pty Ltd |
|
| BI-380 | Southern Cross Communications Pty Limited |
|
| BI-381 | WIN Television SA Pty Ltd |
|
| BI-382 | WIN Television Griffith Pty Ltd |
|
| BI-383 | Mildura Digital Television Pty Ltd |
|
| BI-384 | WIN Television SA Pty Ltd |
|
| BI-385 | West Digital Television Pty Ltd |
|
| BI-386 | WA Satco Pty Ltd |
|
| BI-387 | Tasmanian Digital Television Pty Ltd |
|
| BI-388 | Regional Television Pty Limited |
|
| BI-389 | West Digital Television No.3 Pty Ltd |
|
| BI-390 | West Digital Television No.4 Pty Ltd |
|
| BI-391 | Northern Rivers Television Pty Ltd |
|
| BI-392 | Network investments Pty Ltd |
|
| BI-399 | Moreton Media Group Inc |
|
| BI-401 | Moreton Media Group Inc |
|
| BI-404 | Tweed Coast Community |
|