Action on spam and telemarketing: July to September 2019

Illegal solar telemarketing and lead generation are priorities this year. We have multiple investigations underway and solar businesses are on notice that they must comply. Positively, we are starting to see a drop in consumer complaints.

View all our current compliance priorities.

We will soon be finalising our Scam Technology Project following consultation. We expect to report on initiatives to reduce scams before the end of the year.

We issue regular scam alerts through social media, including Facebook and Twitter.

View our investigations into spam and telemarketing.

We finished 8 investigations this quarter and have 12 investigations in progress.  We take around 4 months on average to complete an investigation.

Find out more about our role in compliance and enforcement and the penalties for breaking the rules.

Finished investigations

Compliance alerts

Consumer complaints inform our actions and help us identify issues and trends.

• 30.5% of telemarketing and 21.4% of spam complaints were about scams
• the most common complaints were about solar, financial services and utilities
• 36% of complaints about telemarketing did not contain enough info to identify the caller

Find out more about spam and telemarketing rules and what actions you can take.

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Download the data for the charts in this report.