| Service Provider | Outcome of the investigation | Report published |
|---|---|---|
| Crunch Networks Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) |
|
| Novatel Telecommunications Pty Ltd (T/A NetCube) | Direction to comply with Chapter 8 of the TCP Code
Chapter 8: Complaint Handling Clauses 8.2 and 8.4 (managing and keeping records of complaints), and Clause 6.9 (credit management for disputed amounts) |
|
| Total Group Pty Ltd | Direction to comply with clauses 3.2 and 4.1 of the TCP Code
Chapter 3: General Rules Clause 3.2 (providing information for consumers that is clear, accurate and free from material omissions) Chapter 4: Consumer Sales, Service and Contracts Clause 4.1 (providing information about telecommunications offers) |
|
| Aero Telecom Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Ecopost Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Encoo Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Escapenet Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| FaktorTel Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Globalgig Australia Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| GPK Group Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| IS Telecoms Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| LB & GL Rodda Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| NETSIP Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Roggle Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Sprint Telco Group Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| V4 Telecom Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Yomojo Pty Ltd | Formal warning
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Australian Power Control Systems Pty Ltd | Direction to comply with clauses 6.11, 9.1 and 9.4 of the TCP Code
Chapter 6: Credit and Debt Management Clause 6.11 (financial hardship policy) Chapter 9: Code Compliance and Monitoring Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Beyontel Pty Ltd | Direction to comply with clauses 4.1.1, 6.11, 9.1 and 9.4 of the TCP Code
Chapter 4: Consumer Sales, Service and Contracts Clause 4.1.1 (providing summary of telecommunications offer) Chapter 6: Credit and Debt Management Clause 6.11 (financial hardship policy) Chapter 9: Code Compliance and Monitoring Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Bytecard Pty Ltd | Direction to comply with Clause 9.4 of the TCP Code
Chapter 9: Code Compliance and Monitoring Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Rojan Australia Pty Ltd | Direction to comply with clauses 4.1.1, 6.11, 9.1 and 9.4 of the TCP Code
Chapter 4: Consumer Sales, Service and Contracts Clause 4.1.1 (providing a summary of telecommunications offer) Chapter 6: Credit and Debt Management Clause 6.11 (financial hardship policy) Chapter 9: Code Compliance and Monitoring Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Teleforce Pty Ltd | Direction to comply with clauses 6.11, 9.1 and 9.4 of the TCP Code
Chapter 6: Credit and Debt Management Clause 6.11 (financial hardship policy) Chapter 9: Code Compliance and Monitoring Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| V Telecom Pty Ltd | Direction to comply with clauses 4.1.1, 6.11, 9.1 and 9.4 of the TCP Code
Chapter 4: Consumer Sales, Service and Contracts Clause 4.1.1 (providing summary of telecommunications offer) Chapter 6: Credit and Debt Management Clause 6.11 (financial hardship policy) Chapter 9: Code Compliance and Monitoring Clause 9.1 (registration with Communications Alliance for code compliance and monitoring) and Clause 9.4 (providing compliance statements to Communications Compliance) |
|
| Digital Technologies & Telecommunications Pty Ltd | Direction to comply with section 132 of the TCPSS Act (failure to comply with a Telecommunications Industry Ombudsman decision) | |
| Lycamobile Pty Ltd | Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| iTalkBB Australia Pty Ltd | Infringement notice, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Exceed Connect | Infringement notice, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| David John Esmonde trading as Aunix | Infringement notice, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Amnet Broadband Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Arcon Communications Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Australian Power Control Systems Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Blue Telecom Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Call Central | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Christmas Island Internet Administration Limited | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Julie Veronica Foye | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Cody Glen Heit | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Highway Internet Services Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Infinit Telecommunications Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Jimojo Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Gary Martin Mahnkoph | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Melbourne PC User Group Inc. | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Novatel Telecommunications Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Pluris Networks Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Rebtel Services S.a.r.l | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| ReddeNet Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Supercheap Telco Pty Limited | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Telco4u Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| The Trustee for Kommunique trust | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Vintek Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Vocal Channels Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| We Solve It Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Wire Networks Pty Ltd | Formal warning, Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| AussieSim Pty Ltd | Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Btel Communications Pty Ltd | Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Datawave Internet Pty Ltd | Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Golden IT Pty Ltd | Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| Harbour Of Technology Pty Ltd | Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| MVoice Pty Ltd | Direction to comply with TCP Code Chapter 9: Code Compliance and Monitoring (failure to provide compliance statements to Communications Compliance) | |
| LBM Australia | Direction to comply with section 128(1) of the TCPSS Act | |
| Netfast Communications Pty Ltd | Infringement Notice, Section 128 (TIO scheme membership) | |
| Live Connected Pty Ltd | Breach of clause 6.4.1(a) of the Telecommunications Consumer Protections Code C628:2012 | December 2015 |
| Vaya Pty Ltd | Breach of clause 6.4.1(a) of the Telecommunications Consumer Protections Code C628:2012 | December 2015 |
| Southern Phone Company Limited | Breach of clause 4.6.3 of the Telecommunications Consumer Protections Code C628:2012, clause 5.12 of the Integrated Public Number Database (IPND) Industry Code C555:2008 and subsection 101(1) of the Telecommunications Act 1997 | June 2015 |
| Tele-Talk Pty Ltd | Breach of clause 6.4.1(a) of the Telecommunications Consumer Protections Code C628:2012 | June 2015 |
| SoleNet Pty Ltd | Breach of clauses 7.2, 7.3, 7.4 and 7.8 of the Telecommunications Consumer Protections Code C628:2012 | May 2015 |
| Business Class Telecom | Breach of clauses 4.3.6, 7.2.1, 7.3.1, 7.4.1 and 7.8.1 of the Telecommunications Consumer Protections Code C628:2012. | February 2015 |
| Sure Telecom Pty Ltd | Breach – clauses 4.1.1, 4.3.1, 4.3.2, 4.3.3, 4.3.4, 4.3.5, 4.3.6, 7.2.1, 7.3.1 and 7.4.1 of the Telecommunications Consumer Protections Code C628:2012 | October 2014 |
| Dodo Services Pty Ltd | Breach of clause 6.5.2 of the Telecommunications Consumer Protections Code C628:2012 | June 2014 |
| Telco Service Holdings Pty Ltd | Breach of clause 4.6.3 of the Telecommunications Consumer Protections Code | May 2014 |
| Lycamobile Pty Ltd | Breach - clause 6.4.1 of the Telecommunications Consumer Protections Code C626:2007, Breach – clause 5.5.1 of the Telecommunications Consumer Protections Code C628:2012 | May 2014 |
| Telstra Corporation Ltd | Breach of clause 4.6.3, Telecommunications Consumer Protections Code C628:2012 | Mar 2014 |
| Telstra Corporation Ltd | Breaches of several regulatory requirements related to the consultation process undertaken on eight payphone removals. | Jan 2014 |
| Live connected Pty Ltd | Breaches of clauses 5.7.1(c), 6.9.1(a) and 8.2.1(a)(v) | Jan 2014 |
| UTel Networks Pty Ltd | Breaches of various clauses of Chapter 3, 4, 7 and 8 of the Telecommunications Consumer Protections Code C628:2012 | Jan 2014 |
| Gazal Telecom Australia Pty Ltd | Breaches of clauses 4.3.5(b), 4.3.5(d), 4.4.3(a), 7.3.1(g), 7.4.1(a)(ii) and 7.4.1(a)(iv) of the Telecommunications Consumer Protections Code C628:2012 | Jan 2014 |
| Telcomo Pty Ltd | Breaches of clauses 4.1.3(j), 4.3.1, 4.3.1(a),4.3.1(b), 4.3.2, 4.3.3(a), 4.3.4(a), 4.3.5(b),4.3.5(d),7.2.1(a), 7.3.1(a) and 7.3.1(g), of the Telecommunications Consumer Protections Code C628:2012 | Jan 2014 |
| Telstra Corporation Ltd | Breach - clause 6.4.1 of the Telecommunications Consumer Protections Code C628:2007 | Aug 2013 |
| Telstra Corporation Ltd | Compliance with clause 8.2.1(a)(xiii) of the Telecommunications Consumer Protections Code C628:2012 | July 2013 |
| Optus Mobile Pty Ltd | Compliance with clause 8.2.1(a)(xiii) of the Telecommunications Consumer Protections Code C628:2012 | July 2013 |
| Vodafone Network Pty Ltd and Vodafone Pty Ltd | Compliance with clause 8.2.1(a)(xiii) of the Telecommunications Consumer Protections Code C628:2012 | July 2013 |
| AAPT Ltd | Breach - clause 6.8.1 of the Telecommunications Consumer Protections Code C628.2007 | April 2013 |
| Nodus Internet Pty Ltd | Breach - section 128 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 | November 2012 |
| Funnel Web Internet Service Provider | Breach - section 128 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 | November 2012 |
| Wobygong Pty Ltd | Breach - clauses 8, 9, 10(b), 10(d), 17, and 19 of Schedule 3 of the Telecommunications Act 1997 and s4.11 and s4.27 of the Telecommunications Code of Practice 1997 | November 2012 |
| Telstra Corporation Ltd | Breach - clause 6.8.1 of the Telecommunications Consumer Protections Code C628.2007 | June 2012 |
| Vodafone Pty Ltd | Breach - clauses 9.1.1(e), 9.1.8, 3.2.1, 4.2.4(a)(iii) and 6.8.1 of the Telecommunications Consumer Protections Code | December 2011 |
| Vodafone Network Pty Ltd | Breach - clauses 9.1.1(e), 9.1.8, 3.2.1, 4.2.4(a)(iii) and 6.8.1 of the Telecommunications Consumer Protections Code | December 2011 |
| Seven Network (Operations) Ltd | Breach - subclauses 3.1.2(d)(i), 3.2.2,3.2.4(c) and 4.1.3(e) of the Mobile Premium Services Industry Code | October 2011 |
| Azspa Pty Ltd | Breach - subclauses 5.1.8 and 7.1.3(a)(ii) of the Mobile Premium Services Industry Code | December 2010 |
| Jada Mobile Services Ltd | Breach - subclauses 4.1.3(c), 4.1.3(i), 4.1.5(b), 4.4.2(d), 4.4.3(a)(iii)(D), 4.4.9 and 7.1.3(a)(ii) of the Mobile Premium Services Industry Code | December 2010 |
| Elysium Hills Pty Ltd | Breach - subclauses 3.1.2(d)(i), 3.1.2(d)(ii), 3.2.4(b)(ii), 3.2.4(c), 3.3.3(c), 4.1.1(c) and 4.1.1(d) of the Mobile Premium Services Industry Code | November 2010 |
| AO Australia Online | Breach - subclauses 3.1.2(a)(i)(B), 3.1.2(a)(ii), 3.1.2(a)(iii), 3.1.2(d)(i), 3.1.2(d)(ii), 3.1.8, 3.1.9, 3.1.11, 3.2.4(a)(ii), 3.2.4(b)(i), 3.2.4(b)(ii), 3.2.4(c), 3.3.3(b), 3.3.3(b)(ii), 3.3.3(c), 3.3.3(e), 4.1.3(c), 4.1.3(f), 4.1.3(i), 4.1.5(b), 4.1.6(a), 4.1.7, 4.4.3(b), 4.4.6(c), 4.4.9, 5.1.8, and 7.2.5 of the Mobile Premium Services Code | November 2010 |
| Nine Network Australia | Breach - subclause 3.1.2(d)(i) of the Mobile Premium Services Code | November 2010 |
| Mobile Finger Pty Ltd | Breach - subclauses 3.1.2(a)(viii), 3.2.3(c)(i), 4.1.1(c) and 4.1.1(d) of the Mobile Premium Services Code | November 2010 |
| Singtel Optus Pty Ltd | Breach - subclauses 3.1.2(a), 3.1.2(d)(i), 3.2.3(b)(i) of the Mobile Premium Services Code | October 2010 |
| Storacall Technology Pty Ltd | Breach - subclauses 3.1.2(a)(ii), 3.1.2(d)(i), 3.2.4(b)(i), 3.2.4(c), 3.3.3(b) and 3.3.3(e) of the Mobile Premium Services Code | October 2010 |
| Switchfire Pty Ltd | Breach - subclauses 3.1.2(d)(ii), 3.1.9(b), 3.2.3(b)(ii), 3.2.4(b)(ii), 3.3.3(e) of the Mobile Premium Services Code | August 2010 |
| Prime Focus Enterprises Pty Ltd | Breach - subclause 3.1.2(d)(i) of the Mobile Premium Services Code | August 2010 |
| Omnicall Australia Pty Ltd | Breach - subclause 3.1.2(d)(i) of the Mobile Premium Services Code | July 2010 |
| SMS Central Australia Pty Ltd | Breach - subclauses 3.1.2(d)(i), 3.2.4(c), 4.1.1(c), 4.1.1(d), 4.1.2(a) and 4.1.2(b) of the Mobile Premium Services Code | June 2010 |
| Prime Focus Enterprises Pty Ltd | Breach - subclauses 3.1.2(d)(i), 4.1.1(c) and 4.1.1(d) of the Mobile Premium Services Code | June 2010 |
| Global One Mobile Entertainment Pty Ltd | Breach - subclause 3.3.3(d) of the Mobile Premium Services Code | June 2010 |
| Seven Network (Operations) Limited | Breach - subclauses 3.1.2(d)(i), 3.2.2 and 3.2.3(a) of the Mobile Premium Services Code | June 2010 |
| Crystal's Gifted Psychics Pty Ltd | Breach - subclauses 3.1.2(d)(i); 4.1.1(c), and 4.1.1(d) of the Mobile Premium Services Code | June 2010 |
Investigations into telco providers 2010-2016
We gather information from stakeholders, conduct audits and investigate ongoing issues.
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