Warning: Scammers impersonating Optus
Be alert for scammers looking to take advantage of concerns around the recent Optus data breach.
We are receiving reports of convincing-looking email scams using Optus branding.
These emails include fake messages that your personal information has been caught up in the Optus data breach. They request that you click on a link to update your information. Please note there is no indication these scam messages are using data from the recent Optus breach.
Do not click on any links contained in these messages. These scams are designed to steal your personal and financial information. Optus has advised that genuine emails and SMS from it regarding the data breach will not include links.
Other examples of Optus-related email scams include messages asking you to click on a link to access a fictitious refund or to pay an outstanding bill. Again, do not click on any links without confirming the message is legitimate.
If you’re unsure a message is legitimate, always contact Optus via their publicly available contact details rather than details provided in a message.
The messages may also contain typos and/or sender email addresses that are not related to Optus.
Learn how to protect yourself from scams by visiting www.scamwatch.gov.au.
If you are concerned that your identity has been compromised or you have been a victim of a scam, contact your bank immediately and call IDCARE on 1800 595 160.
If your identity has been stolen, you can apply for a Commonwealth Victims' Certificate.
If you believe you are victim of a cybercrime, go to ReportCyber at cyber.gov.au.
If you think you may be affected by the recent Optus data breach contact Optus customer service on 133 937.
You should also:
- secure and monitor your devices and accounts for unusual activity, and ensure they have the latest security updates
- enable multi‑factor authentication for all accounts.
If you need assistance with taking these steps, please visit cyber.gov.au.
- Contact IDCARE immediately if your identity has been stolen.
- Update privacy settings on social media.
- Change account passwords.
Scammers target everyone. Learn more about how to protect yourself from phone scams on the ACMA website and make a report to Scamwatch.