 |
We looked into 134 enquiries and complaints |
 |
We completed 5 investigations into 7 gambling sites |
 |
We found 7 breaches of the Interactive Gambling Act 2001 (IGA) |
 |
We issued 2 formal warnings |
 |
We referred 4 websites to internet service providers for blocking |
Enquiries and complaints
Of the 134 enquiries and complaints we received, 115 (86%) were valid complaints that we could investigate under the IGA.
Make a complaint about a service you think is illegal.
Investigations
We completed 5 investigations. One involved an Australian wagering operator over compliance with credit betting provisions in the IGA. This is an ACMA compliance priority for 2019 to 2020.
The investigations involved 7 gambling sites. We found 1 or more breaches of the IGA in 4 investigations. There were 7 findings of breaches:
- 6 for providing a prohibited interactive gambling service to Australian customers
- 1 for providing an unlicensed regulated interactive gambling service to Australian customers
Types of breaches
Learn more about protecting yourself from illegal gaming and wagering services.
Enforcement action
| Action | Number |
|---|---|
| Formal warnings issued | 2 |
| Websites referred to internet service providers for blocking | 4 |
| URLs reported to family-friendly filter providers | 3 |
Our role
To raise awareness of the IGA and ensure people are complying with it, we work with many different bodies. These include:
- international and local regulators
- licensing authorities
- service providers
- sporting and racing organisations
- other federal government agencies
Website blocking
We have started website blocking of services found to be in breach of the IGA.
