In an emergency, can you be found? | ACMA

In an emergency, can you be found?

No one wants to be involved in an emergency, but life can sometimes take the wrong turn. In these times, the address information that your telco provider has for you can be critical for emergency services. Our infographic shows how ensuring that your details are correct can help us help you.

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Your telco is required by law to provide your address to the Integrated Public Number Database (IPND). The IPND is only accessible for very limited purposes such as responding to emergency situations.

Calling Triple Zero

When you call Triple Zero, the address details that are stored in the IPND will automatically appear on the operator’s screen and be passed on to the emergency service organisation you request (Police, Fire or Ambulance), so it’s important to make sure they’re up-to-date and accurate. It can be critical if you require help but are unable to speak because emergency services can send help to the address stored in the IPND.

Emergency Alert

Emergency Alert also uses information in the IPND to send emergency warnings (such as bushfire or flood alerts) millions of landlines and mobile phones each year. Depending on the nature of the emergency, text messages may be sent based on the last-known location of handsets at the time of the emergency, or to all handsets in an area based on registered service addresses using IPND information. If the address information you’ve provided about your mobile to your telco is not accurate, you may not receive a service address-based warning.

To check that your address in the IPND are accurate, or to request an update following a change in your details, you need to contact your telco. If you have difficulty checking or updating your address details with your telco, you can contact the ACMA to assist you.

Emergency+ app

If you do not know your exact location, using the Emergency+ app to call Triple Zero can assist. The app provides you with your street address information and GPS coordinates which can be read out to the emergency service operator, allowing them to pinpoint your location. The Emergency+ app is available to download free of charge from the Google Play store and Apple App store.

All of these services may come in handy if something goes wrong, so make sure you confirm your address details with your telco today.

Last updated: 12 June 2019