New houses and housing developments | ACMA

New houses and housing developments

Information about connecting to the NBN for new houses and developments, including all types of developments and constructions, regardless of size, development type or location, is available on the NBN Co website.

Information for new house buyers

The Department of Communications and the Arts has produced a guide about telecommunications infrastructure in new developments. There is also information for new home buyers.

The Minister for Communications has released the final Telecommunications Infrastructure in New Developments (TIND) Policy which guides how telecommunications will be delivered in new developments. The key policy change is introduction of infrastructure contributions to promote fairer and more effective competition, creating greater efficiency, innovation and choice.

If you still have questions about new developments, see NBN Co’s questions about new developments or contact NBN Co’s new developments team at on 1800 687 626 or email

Information for developers, builders and designers

The Australian Government has issued a new policy on the provision of telecommunication infrastructure in new developments—the Telecommunications Infrastructure in New Developments (TIND) Policy, which guides how telecommunications will be delivered in new developments. The key policy change is introduction of infrastructure contributions to promote fairer and more effective competition, creating greater efficiency, innovation and choice.

If you are a builder or designer, further information is available on NBN Co’s website.  

Developer/Builder Obligations under the Telecommunications Act

The main regulatory requirements are contained in Part 20A of the Telecommunications Act 1997, as follows:

  • Passive infrastructure (pit and pipe/lead-in conduit) that is installed must be fibre-ready.
  • Penalties can be imposed on constitutional corporations such as developers that sell or lease new developments without fibre-ready passive infrastructure.

These obligations also apply to Brownfields new developments.

‘Fibre ready’ means that the pit and pipe/lead-in conduit is used, or for use, in connection with an optical fibre line.

Carriers may have different requirements for installing pit and pipe in new developments. If the carrier for the new development has its own specifications, developers are responsible for ensuring that the installed pit and pipe meets the carrier’s requirements.

If the carrier does not have its own specifications, the pit and pipe should be installed in line with industry specifications. There are voluntary guidelines published by the Communications Alliance. The government is working with NBN Co and industry in developing a consolidated set of specifications.

NBN Co has a list of installers of fibre-ready facilities, which is regularly updated. It consists of companies and firms that provide pit and pipe design and build services.

Local government (particularly in Victoria) may also have requirements regarding installation of Telecommunications in greenfields and brownfields new developments, either as planning policies or as conditions of approval. Enquiries should be made with the local government authority.

Additional considerations for Brownfields developments

Many brownfields developments comprise a simple subdivision. Developers are at liberty to approach any carrier that provides telecommunications infrastructure for a fixed-line connection to the new premises.

Although fibre-ready conduits must be provided, it doesn’t necessarily mean that an optical fibre line will be installed at the premises. The carrier chosen by the developer/builder will determine what kind of fixed line service will be provided. But developers should make the booking for telecommunications infrastructure to be installed at an early stage.

Alternatively, the developer can consider NBN Co or Telstra to provide infrastructure.

NBN Co-provided infrastructure

NBN Co is the provider of last resort for 100 lots or more. However, its website suggests that in some instances it may be able to install telecommunications infrastructure for small subdivisions.

A Small Development Application may be submitted through the Online Pre Qualifier tool. If the development qualifies for fibre to the home or mixed technology model through NBN Co, a pre-installation of the NBN Co equipment can be booked. Developers can request a Feasibility Assessment to determine all the potential backhaul costs.

More information can be found on NBN Co's website.

Telstra-provided infrastructure

Telstra has the role as the infrastructure provider of last resort (IPOLR) for developments under 100 lots.

Telstra will be the IPOLR supporting voice services:

  • within the long term NBN fixed line footprint for new developments of less than 100 lots/premises where NBN Co has not established its network (that is, declared its network ‘ready for service’) nor publically identified the area as a rollout region.
  • outside the NBN long term fixed line footprint (i.e. the wireless and satellite areas), regardless of the development size.

Irrespective of the development’s size, location or eligibility for NBN fibre, Telstra recommends that developers register all new developments. It does not necessarily mean Telstra will provide the infrastructure.  If Telstra provides infrastructure, the developer/builder must make pit and pipe available to Telstra.

More information can be found on Telstra’s website.

Last updated: 13 November 2018