Resolving issues with mobile premium services | ACMA

Resolving issues with mobile premium services

If you have been unable to resolve an issue with your content supplier you can lodge a complaint with the following agencies:

Telecommunications Industry Ombudsman (TIO)

If you have not been able to resolve a billing issue with your content supplier, you can refer the matter to the TIO


Telephone Information Services Standards Council (TISSC) 

TISSC assesses complaints about breaches of its code of practice relating to the message content and advertising of any voice, fax or video-based premium rate telephone information service. 

Australian Competition and Consumer Commission (ACCC) 

The ACCC administers the Trade Practices Act 1974, which prohibits misleading or deceptive conduct. If you think an advertisement for a premium service might be deceptive or misleading you can contact the ACCC.

Last updated: 03 March 2019