The ACMA

researchacma

Research reports

Telemarketing calls in Australia: Consumer experience research

Overview

The ACMA conducted quantitative research in August 2016 to investigate the consumer experience of telemarketing calls in Australia. Through a better understanding of this experience, the ACMA can more effectively target and prioritise our regulatory, education, compliance and enforcement activities.

Telemarketing calls in Australia—Consumer experience research shows that the overall incidence of consumers receiving telemarketing calls remains about the same as in 2012, with a similar mix of type of calls.

This research has also been an input into the remaking of the Telecommunications (Telemarketing and Research Calls) Industry Standard 2017.

To list your number on the Do Not Call Register, visit donotcall.gov.au or call 1300 792 958.

Release date

March 2017

Report and related material

 

Word 

PDF

.ods

Telemarketing calls in Australia: Consumer experience research

878 kB

4.8 MB

 

Questionnaire

39 kB

 

 

Data files

 

 

8 kB

Media release: Enhanced protections against unwanted telemarketing calls

 

 

 

Blog: Tired of unwanted calls? You have options

 

   

Comments and enquiries about the report should be sent to research.analysis@acma.gov.au.

Last updated: 29 March 2017

Most commented

Most read

Back to top