While communications connectivity levels are stabilising in both the fixed and mobile markets, Australians are engaging more intensively online.
This is just one key finding from the ACMA Communications report 2013–14, tabled in parliament on 3 December 2014.
The Communications report fulfils the ACMA's statutory reporting requirements under section 105 of the Telecommunications Act 1997 to report to the Minister for Communications on significant matters relating to the performance of carriers and carriage service providers, including consumer satisfaction, consumer benefits and quality of service.
The report provides an overview of the Australian telecommunications industry performance against a range of regulatory obligations including compliance with safeguards such as the Customer Service Guarantee Standard, the provision of emergency call services, and compliance with codes and standards.
Comments and enquiries about the Communications report should be sent to: firstname.lastname@example.org.
- December 2014: Communications report 2013–14
- March 2015: Report 1—Australians' digital lives
- June 2015: Report 2—The evolution of VoIP in Australia
Report and related material