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Communications report 2013–14

Overview

While communications connectivity levels are stabilising in both the fixed and mobile markets, Australians are engaging more intensively online.

This is just one key finding from the ACMA Communications report 2013–14, tabled in parliament on 3 December 2014.

The Communications report fulfils the ACMA's statutory reporting requirements under section 105 of the Telecommunications Act 1997 to report to the Minister for Communications on significant matters relating to the performance of carriers and carriage service providers, including consumer satisfaction, consumer benefits and quality of service.

The report provides an overview of the Australian telecommunications industry performance against a range of regulatory obligations including compliance with safeguards such as the Customer Service Guarantee Standard, the provision of emergency call services, and compliance with codes and standards.

Comments and enquiries about the Communications report should be sent to: research.analysis@acma.gov.au.

Release date

  • December 2014: Communications report 2013–14
  • March 2015: Report 1—Australians' digital lives
  • June 2015: Report 2—The evolution of VoIP in Australia

Report and related material 

Communications report 2013–14 

Word

PDF

Communications report 2013–14

4 MB

10 MB

Chairman’s foreword

84 kB

 

Introduction and Executive summary

44 kB

 

Key indicators—At a glance  

54 kB

 

Chapter 1—The Australian communications and media market

2.1 MB

 

Chapter 2—National interest issues

190 kB

 

Chapter 3—Telecommunications consumer safeguards and quality of service

861 kB

 

Chapter 4—Broadcasting and online content industry performance

338 kB

 

.csv files of all figures:
Chapter 1
Chapter 2
Chapter 3
Chapter 4

   

Blog—Australians’ appetite for data and content continues to grow

   

Video—Communications report 2013–14

   

Infographic—Aussies are hungry for more internet

   

Communications report 2013–14 series, report 1

Word 

PDF 

Report 1—Australians' digital lives

2.3 MB

4.6 MB

Data files of all figures

   

Blog—Australians embrace a digital life

   

Video—Australians' digital lives

   

Communications report 2013–14 series, report 2

   

Report 2—The evolution of VoIP in Australia

1.3 MB

3.4 MB

Data files of all figures

   

Blog—The Aussie VoIP evolution

   

 

 
 
  
  
 
 

 
 

 

 

 



Last updated: 17 June 2015

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