Connecting Australia: Report of the Telecommunications Service Inquiry, released on 30 September 2000, provided an assessment of the adequacy of telecommunications services in metropolitan, regional, rural and remote Australia. The TSI was a forerunner to the Regional Telecommunications Inquiry, which was a further review of telecommunications services to regional, rural and remote Australia.
The government released its response to the recommendations of the TSI on 24 May 2001.
The Australian Communications Authority (ACA), a predecessor to ACMA, was involved in implementing the government's response to several of the recommendations. Discussion papers and reports issued by the ACA are available below.
| TSI recommendation | Discussion paper | Report | |
|---|---|---|---|
| 5 and 13 | Review of the telecommunications Customer Service Guarantee arrangements |
Review of the Telecommunications Customer Service Guarantee – Discussion Paper (September 2001) RTF: Click here |
Review of the Telecommunications Customer Service Guarantee Arrangements – Part of the Government's Action Plan in Response to the Telecommunications Service Inquiry (December 2001) |
| 9 | Quality of service monitoring and reporting |
ACA Discussion Paper – Monitoring and Reporting on Quality of Service: Possible Enhancements in Light of the Government’s Action Plan in Response to the Telecommunications Service Inquiry (September 2001) |
Monitoring and Reporting on Quality of Service – Possible Enhancements in Light of the Government's Action Plan in Response to the Telecommunications Service Inquiry (December 2001) |
| 11 | Monitoring and reporting framework for Universal Service Obligation (USO) service reliability |
ACA Discussion Paper – Monitoring and Reporting on Quality of Service: Possible Enhancements in Light of the Government’s Action Plan in Response to the Telecommunications Service Inquiry (September 2001) |
ACA Monitoring and Reporting Framework for USO Service Reliability – Part of the Government’s Action Plan in Response to the Telecommunications Service Inquiry (June 2002) |
| 12 |
Extreme cases of failure to meet Customer Service Guarantee standards |
ACA Discussion Paper – Monitoring and Reporting on Quality of Service: Possible Enhancements in Light of the Government’s Action Plan in Response to the Telecommunication Services Inquiry (September 2001) |
Initial report Appropriate procedures for Identifying and Responding to Extreme Cases of Failure by Service Providers to Meet Customer Service Guarantee Standards – Part of the Government's Action Plan in Response to the Telecommunications Service Inquiry (December 2001)
RTF: Click here Supplementary report Appropriate procedures for Identifying and Responding to Extreme Cases of Failure by Service Providers to Meet Customer Service Guarantee Standards: Supplementary Report – Part of the Government's Action Plan in Response to the Telecommunications Service Inquiry (March 2002) |
| 15 | Review of information about emergency and health related priority services |
Review of Information about Emergency and Health Related Priority Services – Discussion Paper (July 2001) RTF: Click here |
Review of Information about Emergency and Health Related Priority Services – Report to the Minister for Communications, Information Technology and the Arts (August 2001)
RTF: Click here For further information, email market.analysis@acma.gov.au |
