How can I report spam?

You can report/complain about email spam to the ACMA in any of the following ways.

• I want to forward spam to the ACMA
• I have bulk spam that I want to report
• I am a BigPond webmail user
• Spam SMS can be reported to 0429 999 888.

I want to forward spam to the ACMA

You can forward spam to the ACMA's Spam Intelligence Database using the report@submit.spam.acma.gov.au email adddress.

Important note:

When forwarding an email message, please do not change the subject line of the message or add additional text. The ACMA will only contact you in relation to a report if it requires further information to assist it in its anti-spam activities.

I have bulk spam that I want to report

This option is available for organisations, such as Internet Service Providers or universities, which collect large amounts of spam associated with the management of their email systems. In these cases, spam can be reported to the ACMA via command-line or batch reporting. Please call the ACMA on 1300 855 180 if you wish to submit spam to the ACMA using this method.

I am a BigPond webmail user

Telstra BigPond webmail users can also use the ‘Report SPAM’ button in BigPond webmail to report SPAM email messages to the ACMA.

Please note the ACMA no longer supports the SpamMATTERS spam reporting software. This software will no longer be available for download from the ACMA.

You can forward spam to the ACMA using the report@submit.spam.acma.gov.au email address.

If you wish to uninstall SpamMATTERS, please follow these instructions:

SpamMATTERS uninstall instructions

Microsoft Outlook

The following instructions are for the removal of the SpamMATTERS button from Microsoft Outlook in Windows XP/2000. For further instructions on removing programs from Windows, see http://support.microsoft.com

1. Reboot your computer to ensure that SpamMATTERS and your email program are not active
2. Ensure Outlook is closed and not running (i.e. do not open Outlook after the 'Reboot')
3. Click on the "Start" menu
4. From the Start menu select "Control Panel" (NOTE: This may be in the "Settings" sub menu)
5. Double click on the "Add or Remove Programs" icon in the Control Panel window
6. Find SpamMATTERS in the "Currently Installed Programs" list and click on it
7. Press the "Remove" or "Change/Remove" button
8. Select "Remove" from the bullet list
9. Click "Next"
10. Click "OK" to confirm you wish to remove SpamMATTERS
11. Click "Yes" to continue
12. Click "Finish"

When the uninstall has been successfully completed you will no longer see the SpamMATTERS button in Outlook.

Microsoft Outlook Express

The following instructions are for the removal of the SpamMATTERS button from Microsoft Outlook Express in Windows XP/2000. For further instructions on removing programs from Windows, see http://support.microsoft.com

1. Reboot your computer to ensure that SpamMATTERS and your email program are not active
2. Ensure Outlook is closed and not running (i.e. do not open Outlook Express after the 'Reboot')
3. Click on the "Start" menu
4. From the Start menu select "Control Panel" (NOTE: This may be in the "Settings" sub menu)
5. Double click on the "Add or Remove Programs" icon in the Control Panel window
6. Find SpamMATTERS in the "Currently Installed Programs" list and click on it
7. Press the "Remove" or "Change/Remove" button
8. Select "Remove" from the bullet list
9. Click "Next"
10. Click "OK" to confirm you wish to remove SpamMATTERS
11. Click "Yes" to continue
12. Click "Finish"

When the uninstall has been successfully completed you will no longer see the SpamMATTERS button in Outlook Express.