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Do not call register

How to comply with the Do Not Call Register

Double fault: two formal warnings issued for Do Not Call breaches in the solar industry

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The Australian Communications and Media Authority has issued formal warnings to two companies for their roles in making telemarketing calls to numbers on the Do Not Call Register.

These companies are Green Engineering (Vic) Pty Ltd, which supplies and installs solar panels, and RDBD Infotech Private Limited (known as Smart Connections), which operated as Green Engineering’s call centre, making lead generation calls on its behalf.

In 2015, a spate of complaints about telemarketing calls relating to solar products and installation prompted the ACMA to run a national information campaign directed at the retail solar industry. The ACMA worked with the Clean Energy Council and contacted more than 4,000 businesses to reiterate their legal obligations and the need to properly supervise any third party call centres.

The continued receipt of complaints about Green Engineering (Vic), however, resulted in the ACMA formally investigating its telemarketing activities and those of its call centre, Smart Connections. The investigations found that both businesses were responsible for the telemarketing calls made to numbers on the register.

‘As a result, these companies have been formally warned, but the ACMA cautions the companies involved, and other members of the solar industry, that if complaints continue, further enforcement action will be considered,’ said ACMA Chairman, Chris Chapman.

The warnings are available here and here.

Members of the public can join the Do Not Call Register and opt out of receiving unsolicited telemarketing calls and marketing faxes by calling 1300 792 958 or visiting www.donotcall.gov.au. Complaints about telemarketing calls and marketing faxes can be made the same way.

For futher information see Backgrounder below or to arrange an interview call Blake Murdoch on (02) 9334 7817, 0434 567 391 or media@acma.gov.au.

Media release 2/2016 - 2 Feb

Backgrounder

The Do Not Call Register is established under the Do Not Call Register Act 2006 (the Act). Under the Act Australians can enter their fixed line or mobile telephone numbers on the Register, provided those numbers are used primarily for private or domestic purposes. Any number used exclusively as a fax number can also be registered. There are more than 10.5 million numbers on the register.

It is illegal for most unsolicited telemarketing calls or marketing faxes to be made to numbers on the register. Telemarketers and fax marketers have 30 days from the date a number is registered to check their call lists and stop contacting that number.

Marketing calls from charities, market researchers, educational institutions and registered political parties are permitted, as are calls from businesses with which the recipient has an established ongoing relationship. All marketing calls however, are subject to rules which limit the hours that calls can be made, require callers to enable calling line identification, and require callers to terminate calls upon request.

The ACMA is responsible for promoting compliance with and enforcing the Act, the Telemarketing and Research Industry Standard 2007, and the Fax Marketing Industry Standard 2011.

The register will not stop scam calls. Australians are encouraged to be cautious when receiving any unsolicited calls and if a scam is suspected, to simply hang up.

*Please note this release has been updated to correct the amount of registered numbers.



Last updated: 02 February 2016

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