On the record: your information | ACMA

On the record: your information

Mobile providers must keep a record of each prepaid mobile service they supply, for as long as the service is activated. What your record includes depends on how your identity was initially verified.

What your record includes:

Identity verified at time of sale Identity verified at time of activation

The phone number of your prepaid mobile service

The phone number of your prepaid mobile service

The name of your mobile provider

The name of your mobile provider

The information obtained at the time of sale (name, residential address, the intended use of the service and the number of other activated prepaid mobile services)

The information obtained at the time of activation (name, date of birth, residential address and the intended use of the service)

If applicable, the type of document or documents sighted

The type of identifying evidence and the approved method of identity verification used to verify your identity 

If purchased using a credit or debit card, either:
  • the transaction code
  • the name on the card or the last four digits of the card

The transaction details for the approved verification method used

Restrictions on the recording and copying of certain information

Mobile providers are prohibited from recording or copying the identifying number of a government document or credit/ debit card number used in the verification process. However, if you provide consent, providers can record credit and debit card numbers for future service payments (such as for recharge purposes).

Mobile providers must immediately destroy the identifying number of a government document once they have verified your identity.

In addition to these rules, Part 13 of the Telecommunications Act 1997 protects the confidentiality of information held by carriage service providers (including mobile providers). The disclosure or use of such information is prohibited except in limited circumstances, such as to enforce the criminal law or provide emergency warnings.

The customer information collected by a mobile provider can only be disclosed to agencies through a lawful request, including under the Telecommunications Act 1997 and the Telecommunications (Interception and Access) Act 1979, which provide mechanisms for the lawful disclosure of information to law enforcement agencies.

Mobile providers may also have to adhere to the National Privacy Principles contained in the Privacy Act 1988, which regulate how organisations handle individuals’ personal information. The Office of the Australian Information Commissioner is responsible for the Privacy Act.

Last updated: 01 November 2013