Buying & activating a prepaid mobile service | ACMA

Buying & activating a prepaid mobile service

Have you just bought a prepaid mobile service? Before you can start using it, you’ll need to provide certain information to your mobile provider. The information they need to obtain from you depends on:

  • whether you’re activating the service as an individual or on behalf of an entity (a company or business)
  • whether your identity is verified at the time of sale or the time of activation.

Note—a number of retailers sell prepaid mobile services (including SIMs) on behalf of mobile providers, and are authorised to obtain and verify your identity information at the time of sale.

Information you must provide

 

Time of sale

Time of activation

Individual

Your name and residential address

Your name and residential address

Number of other activated prepaid mobile services (if any) supplied to you

Your date of birth

If known, the intended use of the prepaid mobile service—e.g., government, business, charitable or private purposes

If known, the intended use of the prepaid mobile service—e.g., government, business, charitable or private purposes

Entity

Name and business address of the entity

Name and business address of the entity

At least one of the following numbers for the entity:

  • ABN (if any)
  • ACN (if any)
  • ARBN (if any)

At least one of the following numbers for the entity:

  • ABN (if any)
  • ACN (if any)
  • ARBN (if any)

Name of the individual purchasing the prepaid mobile service on behalf of the entity and evidence of their authority to do so—e.g., an original document stating that the individual is an employee of the entity)

Your name and date of birth, as the individual activating the prepaid mobile service on behalf of the entity

If known, the intended use of the prepaid mobile service—e.g., government, business, charitable or private purposes

If known, the intended use of the prepaid mobile service—e.g., government, business, charitable or private purposes

Number of other activated prepaid mobile services (if any) supplied to the entity

 

Your information then needs to be verified and recorded..

Last updated: 01 November 2013